Terms of service

Version 1.1 — October 1st, 2025

For the purposes of these Terms and Conditions:

These are the terms (the "Agreement") that govern your attendance at and/or participation in The Rilla Masters Conference (the "Event").

By registering for the Event, whether through purchase of a ticket or other means of registration, you are agreeing to these terms, which form a legal contract between Rillavoice, Inc., a Delaware corporation ("Rilla"), and the registered attendee and/or participant ("you"). If you are registering on behalf of another it is your responsibility to ensure that the person attending is aware of these terms and accepts them, and by completing the registration you are warranting that you have made the attendee aware of these terms and that they have accepted these terms.

1. Event admission

1.1. Admittance. Your registration entitles you to admittance to the Event. Any and all other costs associated with your attendance (including without limitation any travel and/or accommodation expenses) shall be borne solely by you and Rilla shall have no liability for such costs.

1.2. Identification. You may be required to present valid government-issued photo identification at the Event or any related activities. Rilla reserves the right to deny admission to anyone who fails to provide adequate identification or whose identification does not match the registration information.

1.3. Termination. You acknowledge that Rilla reserves the right to request your removal from the Event if Rilla, in its sole discretion, considers your presence and/or behavior to create a disruption or to hinder the Event and/or the enjoyment of the Event by other attendees or speakers.

1.4. Media. By attending the Event you acknowledge and agree to grant Rilla the right at the Event to record, film, photograph or capture your likeness in any media now available and hereafter developed and to distribute, broadcast, use or otherwise globally to disseminate, in perpetuity, such media without any further approval from you or any payment to you. This grant to Rilla includes, but is not limited to, the right to edit such media, the right to use the media alone or together with other information, and the right to allow others to use and/or disseminate the media.

1.5. Event Content. You acknowledge and agree that Rilla, in its sole discretion, reserves the right to change any and all aspects of the Event, including but not limited to, the Event name, themes, content, program, speakers, performers, hosts, moderators, venue locations, and time.

2. Fee(s)

2.1. Payment. The payment of the applicable fee(s) for the Event, if any, is due upon registration. If such payment is insufficient or declined for any reason Rilla may refuse to admit you to the Event and shall have no liability in that regard.

2.2. Taxes. The fee(s) may be subject to sales tax, value added tax, or any other taxes and duties which, if applicable, will be charged to you in addition to the fee(s).

3. Hotel and Lodging

3.1. Room Block Reservations. By purchasing hotel or lodging accommodations through this website, you are reserving a room from Rilla's existing room block, which has been secured through partnerships with participating hotels. All hotel reservations made through this website are subject to availability within the designated room block.

3.2. Hotel Terms. Your hotel reservation is subject to the terms and conditions of the applicable hotel, including but not limited to check-in/check-out times, cancellation policies, damage policies, and any other hotel-specific rules and regulations. Rilla acts solely as a facilitator for room block reservations and is not responsible for the hotel's performance, services, or amenities.

3.3. Hotel Cancellations and Changes. Cancellation and modification policies for hotel reservations are determined by the individual hotel and may differ from the Event cancellation policy outlined in Section 5 below. You are responsible for understanding and complying with the hotel's cancellation and modification policies. Rilla shall have no liability for any fees, charges, or penalties imposed by the hotel.

3.4. Guest Conduct. You agree to comply with all hotel policies, rules, and regulations, as well as all applicable local, state, and federal laws while staying at any participating hotel. You acknowledge that the hotel reserves the right to remove you from the premises for any violation of hotel policies or disruptive behavior. Rilla shall have no liability for any removal or ejection from hotel premises.

3.5. Hotel Liability. Rilla makes no representations or warranties regarding the quality, safety, or suitability of any hotel accommodations. Any issues, disputes, or claims related to hotel accommodations must be addressed directly with the hotel. Rilla shall not be liable for any damages, losses, or expenses arising from your hotel stay. Furthermore, Rilla is not liable for any damages caused by you to the partnering hotel, and you acknowledge that you are solely responsible for any such damages. Rilla is not responsible for any liability, injury, loss, or damage that may occur at any of the participating hotels, including but not limited to personal injury, property damage, theft, or any other incidents. You agree to indemnify and hold harmless Rilla from any claims, damages, or expenses arising from your conduct at or use of any hotel accommodations.

4. Transportation Services

4.1. Third-Party Transportation. Rilla may arrange or facilitate transportation services for attendees through third-party transportation providers. You acknowledge and agree that all transportation services are provided by independent third-party contractors and not by Rilla. The drivers, vehicles, and transportation companies are not employees, agents, or representatives of Rilla.

4.2. Transportation Terms. Your use of any transportation services is subject to the terms and conditions of the applicable transportation provider. Rilla makes no representations or warranties regarding the quality, safety, timeliness, or reliability of any transportation services.

4.3. Assumption of Risk - Transportation. You acknowledge that transportation by motor vehicle or any other means carries inherent risks, including but not limited to the risk of accident, injury, property damage, or death. By utilizing any transportation services arranged or facilitated by Rilla, you voluntarily assume all such risks and agree that Rilla shall have no liability for any injuries, damages, losses, or expenses arising from your use of transportation services.

4.4. Transportation Liability Release. You agree to release, waive, discharge, and hold harmless Rilla, its officers, directors, employees, agents, and affiliates from any and all claims, demands, damages, losses, or expenses (including reasonable attorneys' fees) arising out of or related to your use of any transportation services, including but not limited to claims for personal injury, property damage, or wrongful death, whether caused by the negligence of the transportation provider or otherwise. You acknowledge that this release applies to all claims, whether known or unknown, foreseen or unforeseen.

4.5. Transportation Conduct. You agree to comply with all rules, regulations, and instructions provided by transportation providers and drivers. Rilla reserves the right to deny transportation services to any attendee who exhibits disruptive, dangerous, or inappropriate behavior. You shall be solely responsible for arranging alternative transportation if denied service.

5. Off-Site Venues and Activities

5.1. Off-Site Locations. The Event may include activities, sessions, or gatherings at off-site venues, including but not limited to the Miami Autodrome and other third-party facilities (collectively, "Off-Site Venues"). You acknowledge that Off-Site Venues are not owned, operated, or controlled by Rilla and are subject to the rules, regulations, and terms of the venue operators.

5.2. Venue-Specific Rules. You agree to comply with all rules, regulations, safety requirements, and instructions provided by Off-Site Venue operators and staff. This includes but is not limited to safety briefings, equipment requirements, restricted area designations, and conduct guidelines. Failure to comply may result in removal from the venue and/or the Event without refund.

5.3. Motorsports and High-Risk Activities - Assumption of Risk. You acknowledge and understand that certain Off-Site Venues, including the Miami Autodrome, involve inherently dangerous activities including but not limited to motorsports, high-speed vehicles, loud noise, and other hazardous conditions. You expressly acknowledge and assume all risks associated with attendance at or participation in activities at such venues, including but not limited to:

Risk of serious bodily injury, permanent disability, or death from vehicle accidents, collisions, or mechanical failures
Risk of injury from debris, projectiles, or other materials
Exposure to extreme noise levels that may cause hearing damage
Exposure to weather conditions, heat, or other environmental hazards
Risk of injury while walking, standing, or moving about the venue
Any other risks inherent to motorsports venues and related activities

5.4. Off-Site Venue Liability Release. TO THE FULLEST EXTENT PERMITTED BY LAW, YOU VOLUNTARILY AGREE TO RELEASE, WAIVE, DISCHARGE, AND COVENANT NOT TO SUE RILLA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, AND THE OPERATORS OF ANY OFF-SITE VENUES from any and all liability, claims, demands, actions, or causes of action arising out of or related to any loss, damage, injury, or death that may be sustained by you while attending or participating in activities at Off-Site Venues, WHETHER CAUSED BY THE NEGLIGENCE OF RILLA, THE VENUE OPERATORS, OR OTHERWISE.

5.5. Off-Site Venue Indemnification. You agree to indemnify, defend, and hold harmless Rilla from and against any and all claims, damages, losses, expenses (including reasonable attorneys' fees), or liabilities arising out of or related to your conduct, actions, or presence at any Off-Site Venue, including but not limited to claims by third parties or venue operators.

5.6. Medical Emergencies. You acknowledge that Off-Site Venues may have limited medical facilities and that response times for emergency services may vary. You represent that you are physically and mentally capable of participating in Event activities at Off-Site Venues. You agree to immediately notify Event staff of any medical conditions, injuries, or emergencies that arise.

5.7. No Guarantees. Rilla makes no representations or warranties regarding the safety, suitability, quality, or condition of any Off-Site Venues. You acknowledge that venue conditions, activities, and access may change without notice due to weather, safety concerns, or other factors beyond Rilla's control.

6. General Assumption of Risk and Release

6.1. Voluntary Participation. You acknowledge that your participation in the Event, including all associated activities, transportation, and off-site visits, is completely voluntary and that you have freely chosen to participate despite the risks involved.

6.2. Comprehensive Assumption of Risk. You expressly assume all risks associated with attending and participating in the Event, whether occurring before, during, or after the Event, including but not limited to:

Risks associated with travel to and from the Event
Risks associated with the Event venue and Off-Site Venues
Risks associated with interaction with other attendees, speakers, staff, and third parties
Risks associated with food, beverages, and accommodations
Risks of communicable diseases or illnesses
Risks of personal injury, property damage, or economic loss from any cause

6.3. Health and Medical Disclaimer. You represent and warrant that you are in good health and physical condition sufficient to participate in the Event and related activities. Rilla is not responsible for providing medical care or monitoring your health. You are solely responsible for determining whether you should participate in any Event activities based on your own health and medical conditions.

6.4. Personal Insurance. You acknowledge that Rilla does not provide health, travel, disability, or any other form of insurance for attendees. You are solely responsible for obtaining adequate insurance coverage for yourself, including but not limited to health insurance, travel insurance, and liability insurance.

6.5. Personal Property. Rilla shall not be liable for any loss, theft, damage, or destruction of personal property before, during, or after the Event, including property lost or damaged at hotels, during transportation, or at Off-Site Venues. You are solely responsible for safeguarding your personal belongings.

7. Comprehensive Indemnification

7.1. General Indemnification. You agree to indemnify, defend, and hold harmless Rilla, its officers, directors, employees, agents, affiliates, sponsors, partners, and all third-party service providers (including but not limited to hotels, transportation providers, Off-Site Venue operators, and vendors) from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or related to:

Your attendance at or participation in the Event or any related activities
Your breach of this Agreement
Your violation of any laws, regulations, or third-party rights
Your conduct, actions, or omissions at the Event, hotels, during transportation, or at Off-Site Venues
Any injury, damage, or loss caused by you to third parties or their property
Any claims by third parties arising from your actions or presence

7.2. Defense of Claims. In the event of any claim subject to indemnification under this Section 7, Rilla may, at its option, participate in the defense of such claim at your expense, and you agree to cooperate fully in such defense.

8. Conduct and Compliance

8.1. Attendee Conduct. You agree to conduct yourself in a professional, respectful, and lawful manner at all times during the Event and related activities. Harassment, discrimination, violence, illegal activity, or disruptive behavior of any kind will not be tolerated.

8.2. Alcohol and Substances. You agree to comply with all applicable laws regarding the consumption of alcohol and controlled substances. Rilla reserves the right to deny service, remove, or ban any attendee who appears intoxicated, impaired, or under the influence of any substance that may pose a risk to themselves or others.

8.3. Legal Compliance. You agree to comply with all applicable federal, state, and local laws, regulations, and ordinances while attending the Event and related activities.

8.4. Consequences of Violation. Violation of any provision of Section 8 may result in immediate removal from the Event, hotels, transportation services, and Off-Site Venues without refund, and may result in a permanent ban from future Rilla events. Rilla reserves the right to involve law enforcement authorities as necessary.

9. Substitution and Cancellation Policy

9.1. Event Ticket Cancellation. If you cancel within 48 hours of you registering for the Event, you will be eligible for a refund. If you cancel beyond the 48 hour window, you will not be eligible for a refund.

9.2. Cancellation by Rilla. Rilla reserves the right to cancel, postpone, or modify the Event at any time for any reason, including but not limited to force majeure events, insufficient registration, safety concerns, or other circumstances beyond Rilla's reasonable control. In the event of cancellation by Rilla, your sole remedy shall be a refund of the Event registration fee paid. Rilla shall have no liability for any other costs, expenses, or damages, including but not limited to travel expenses, hotel costs, or lost business opportunities.

9.3. No-Show Policy. Failure to attend the Event or any portion thereof does not entitle you to any refund.

10. Force Majeure

10.1. Force Majeure Events. Rilla shall not be liable for any failure or delay in performing its obligations under this Agreement due to circumstances beyond its reasonable control, including but not limited to: acts of God, natural disasters, weather events, pandemics, epidemics, government orders or restrictions, civil unrest, terrorism, war, strikes, labor disputes, transportation disruptions, utility failures, or any other events beyond Rilla's reasonable control (each, a "Force Majeure Event").

10.2. Remedies. In the event of a Force Majeure Event that prevents or materially affects the Event, Rilla may, in its sole discretion: (a) postpone the Event to a later date; (b) move the Event to an alternative location; (c) modify the Event format or content; or (d) cancel the Event. If Rilla cancels the Event due to a Force Majeure Event, your sole remedy shall be a refund of the Event registration fee paid, and Rilla shall have no further liability.

11. Privacy Policy

11.1. Rilla is committed to protecting the privacy of its customers. Rilla operates a strict privacy policy, which is available at: https://www.rilla.com/inter/privacy-policy

12. Intellectual Property

12.1. All intellectual property rights in and to the Event, the Event content and all materials distributed at or in connection with the Event are owned by Rilla and/or the Event sponsors or speakers presenting at the Event. You may not use or reproduce or allow anyone to use or reproduce any trademarks or other trade names appearing at the Event, in any Event content and/or in any materials distributed at or in connection with the Event for any reason without the prior written permission of Rilla.

12.2. For the avoidance of doubt, nothing in this Agreement shall be deemed to vest in you any legal or beneficial right in or to any trade marks or other intellectual property rights owned or used under license by Rilla or any of its affiliates or grant to you any right or licence to any other intellectual property rights of Rilla or its affiliates, all of which shall at all times remain the exclusive property of Rilla and its affiliates.

13. Warranties and Limitation of Liability

13.1. Disclaimer of Warranties. RILLA GIVES NO WARRANTIES IN RESPECT OF ANY ASPECT OF THE EVENT, HOTELS, TRANSPORTATION, OFF-SITE VENUES, OR ANY MATERIALS RELATED THERETO OR OFFERED AT THE EVENT AND, TO THE FULLEST EXTENT POSSIBLE UNDER THE LAWS GOVERNING THIS AGREEMENT, DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, TIMELINESS, SAFETY, AND MERCHANTABILITY. NEITHER RILLA NOR ITS AFFILIATES CAN ACCEPT ANY RESPONSIBILITY OR LIABILITY FOR RELIANCE BY YOU OR ANY PERSON ON ANY ASPECT OF THE EVENT AND/OR ANY INFORMATION PROVIDED AT THE EVENT.

13.2. Limitation of Liability. OTHER THAN TO THE EXTENT REQUIRED AS A MATTER OF LAW: (i) NEITHER RILLA NOR ITS AFFILIATES SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL COSTS, DAMAGES OR LOSSES ARISING DIRECTLY OR INDIRECTLY FROM THE EVENT, HOTELS, TRANSPORTATION, OFF-SITE VENUES, OR OTHER ASPECT RELATED THERETO OR IN CONNECTION WITH THIS AGREEMENT, INCLUDING BUT NOT LIMITED TO PERSONAL INJURY, PROPERTY DAMAGE, LOST PROFITS, LOSS OF DATA, OR BUSINESS INTERRUPTION, EVEN IF RILLA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13.3. Maximum Liability. THE MAXIMUM AGGREGATE LIABILITY OF RILLA FOR ANY CLAIM IN ANY WAY CONNECTED THEREWITH OR WITH THIS AGREEMENT WHETHER IN CONTRACT, TORT OR OTHERWISE (INCLUDING ANY NEGLIGENT ACT OR OMISSION) SHALL BE LIMITED TO THE AMOUNT PAID BY YOU TO RILLA UNDER THIS AGREEMENT TO ATTEND THE EVENT.

13.4. Essential Terms. YOU ACKNOWLEDGE THAT THE LIMITATIONS OF LIABILITY, DISCLAIMERS, AND EXCLUSIONS SET FORTH IN THIS SECTION 13 ARE ESSENTIAL ELEMENTS OF THIS AGREEMENT AND THAT RILLA WOULD NOT OFFER THE EVENT ON THE TERMS SET FORTH HEREIN WITHOUT SUCH LIMITATIONS.

14. Severability and Waiver

14.1. Severability. If any provision of this Agreement is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.

14.2. Waiver. No waiver by Rilla of any breach or default under this Agreement shall be deemed a waiver of any subsequent breach or default. Any waiver must be in writing and signed by an authorized representative of Rilla.

15. Entire Agreement

15.1. This Agreement, together with Rilla's Privacy Policy, constitutes the entire agreement between you and Rilla regarding the Event and supersedes all prior or contemporaneous understandings, agreements, representations, and warranties, whether written or oral, regarding the subject matter hereof.

15.2. This Agreement may only be modified by a written amendment signed by an authorized representative of Rilla. No terms or conditions stated in any purchase order or other document provided by you shall have any effect.

16. Governing Law and Jurisdiction

16.1. This Agreement shall be governed by the laws of the State of Delaware without regard to its conflict of laws provisions, and the parties shall submit to the exclusive jurisdiction of the Delaware courts.

16.2. All claims and disputes arising under or relating to this Agreement are to be settled by binding arbitration in the state of Delaware or another location mutually agreeable to the parties. The arbitration shall be conducted on a confidential basis pursuant to the Commercial Arbitration Rules of the American Arbitration Association. Any decision or award as a result of any such arbitration proceeding shall be in writing and shall provide an explanation for all conclusions of law and fact and shall include the assessment of costs, expenses, and reasonable attorneys' fees. Any such arbitration shall include a written record of the arbitration hearing. An award of arbitration may be confirmed in a court of competent jurisdiction.

16.3. CLASS ACTION WAIVER. YOU AGREE THAT ANY ARBITRATION OR LEGAL PROCEEDING SHALL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU EXPRESSLY WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

17. Acknowledgment and Acceptance

17.1. BY REGISTERING FOR THE EVENT, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT IN ITS ENTIRETY, UNDERSTAND ITS TERMS, AND AGREE TO BE BOUND BY ITS PROVISIONS. YOU FURTHER ACKNOWLEDGE THAT YOU HAVE HAD THE OPPORTUNITY TO SEEK INDEPENDENT LEGAL ADVICE REGARDING THIS AGREEMENT AND THAT YOU ARE ENTERING INTO THIS AGREEMENT FREELY AND VOLUNTARILY.

17.2. YOU SPECIFICALLY ACKNOWLEDGE AND AGREE TO THE ASSUMPTION OF RISK, RELEASE OF LIABILITY, AND INDEMNIFICATION PROVISIONS SET FORTH IN SECTIONS 4, 5, 6, AND 7 OF THIS AGREEMENT.